1. Overview and Purpose of This Privacy Policy

Flora Digitizing (“Flora Digitizing,” “Company,” “we,” “us,” or “our”) recognizes the importance of safeguarding the privacy and personal information of individuals who access or use our website located at https://floradigitizing.com (the “Website”) and those who engage our professional embroidery digitizing, vector conversion, logo digitizing, patch creation, artwork modification, and related digital services. This Privacy Policy has been developed to provide a transparent, comprehensive, and legally enforceable explanation of how we collect, store, process, disclose, protect, and manage personal information in accordance with applicable United States federal and state privacy laws.

2. Legal Nature and Binding Effect of This Privacy Policy

This Privacy Policy constitutes a legally binding agreement between you and Flora Digitizing. By accessing, browsing, communicating with us, submitting files, placing an order, or otherwise using the Website or services, you affirmatively acknowledge that you have read, understood, and agreed to be bound by this Privacy Policy. If you do not accept the terms outlined herein, you must immediately cease use of the Website and services.

3. Applicability and Operational Scope

This Privacy Policy applies exclusively to personal information collected through the Website, direct communications, order forms, email correspondence, and service-related interactions conducted by Flora Digitizing. It does not apply to data collected by third-party platforms, payment processors, advertising networks, social media services, or external websites linked from our Website, all of which operate independently under their own privacy policies.

4. Modifications and Updates to This Privacy Policy

Flora Digitizing reserves the unrestricted right to revise, amend, update, or replace this Privacy Policy at any time, at its sole discretion, without prior notice. Any modifications shall become effective immediately upon posting on the Website. Your continued use of the Website after such changes constitutes your acceptance of the revised Privacy Policy.

5. Categories of Personal Information We Collect

We collect various categories of personal information depending on how you interact with the Website and services. This may include personally identifiable information such as your name, email address, phone number, business name, billing details, project instructions, uploaded files, artwork specifications, design preferences, and correspondence history. We collect only information that is reasonably necessary to provide and improve our services.

6. Information Provided During Service Requests

When you place an order or request services, you voluntarily provide information necessary to fulfill your request, including artwork files, logos, images, design instructions, sizing details, stitch requirements, file formats, and revision requests. This information is collected for the sole purpose of executing the requested services accurately and efficiently.

7. Collection of Uploaded Designs and Artwork

All artwork, logos, images, and design files uploaded by customers are treated as confidential service materials. Customers acknowledge that they possess the legal right to submit such materials. Flora Digitizing does not verify ownership and disclaims liability for any unauthorized or infringing content submitted by users.

8. Automatically Collected Technical Information

We automatically collect certain technical data when you access the Website, including IP addresses, browser type, device identifiers, operating system, referral URLs, access timestamps, interaction behavior, and approximate geographic location. This data is collected to maintain website security, prevent fraud, diagnose technical issues, analyze performance, and improve user experience.

9. Use of Cookies and Similar Technologies

Flora Digitizing uses cookies, tracking pixels, and similar technologies to enhance Website functionality, maintain session integrity, remember user preferences, analyze traffic trends, and optimize performance. Cookies may be placed by us or by authorized third-party analytics providers. Users may manage cookie preferences through browser settings, though disabling cookies may limit functionality.

10. Purpose of Information Processing

Personal information is processed for legitimate business purposes, including order processing, service delivery, customer support, internal operations, marketing communications where permitted by law, fraud detection, security enforcement, legal compliance, and protection of Company rights and property.

11. Legal Grounds for Processing Personal Information

Information is processed based on one or more lawful grounds, including user consent, contractual necessity, compliance with legal obligations, and legitimate business interests as recognized under United States law.

12. Use of Personal Information for Communication

We use personal information to communicate with users regarding orders, revisions, delivery status, account inquiries, technical issues, service updates, administrative notices, and legal communications. These communications are considered an essential part of service delivery.

13. Marketing, Promotions, and Business Outreach

Where permitted by law, Flora Digitizing may use contact information to send promotional messages, service announcements, or special offers. Users may opt out of marketing communications at any time; however, opting out does not affect transactional or legally required communications.

14. Payment Processing and Financial Data Handling

All payments are processed through secure third-party payment processors. Flora Digitizing does not store full payment card numbers or sensitive financial credentials. We retain limited transaction records solely for accounting, dispute resolution, and compliance purposes.

15. Disclosure to Trusted Third-Party Service Providers

We may share personal information with vetted third-party service providers who assist us with hosting, analytics, payment processing, email communication, customer support, and operational infrastructure. These providers are contractually bound to maintain confidentiality and use information solely for authorized purposes.

16. Legal Disclosures and Regulatory Compliance

Flora Digitizing may disclose personal information when required by law, court order, subpoena, governmental request, or regulatory obligation, or when disclosure is reasonably necessary to protect our rights, enforce agreements, investigate wrongdoing, or ensure public safety.

17. Corporate Transactions and Business Transfers

In the event of a merger, acquisition, sale of assets, restructuring, or similar transaction, personal information may be transferred as part of the business operation. Any such transfer shall be subject to appropriate confidentiality and data protection safeguards.

18. Data Storage Locations and International Transfers

Personal information is stored and processed primarily within the United States. Users accessing the Website from outside the United States consent to the transfer and processing of their information in jurisdictions with different data protection standards.

19. Data Security Measures and Risk Acknowledgment

Flora Digitizing employs commercially reasonable administrative, technical, and physical security measures to protect personal information against unauthorized access, misuse, alteration, or disclosure. Despite these safeguards, no system can guarantee absolute security, and users acknowledge the inherent risks of electronic data transmission.

20. Confidentiality of Customer Projects

Customer projects, artwork, and files are handled confidentially and used strictly for service delivery. However, Flora Digitizing is not liable for unauthorized disclosures caused by factors beyond our reasonable control, including cyberattacks, third-party breaches, or user negligence.

21. Data Retention and Archiving Practices

Personal information is retained only for as long as necessary to fulfill service purposes, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records, unless longer retention is required by law.

22. Children’s Privacy Compliance

The Website is not intended for children under the age of 13. Flora Digitizing does not knowingly collect personal information from minors. If such data is discovered, it will be promptly deleted in accordance with applicable law.

23. U.S. State Privacy Rights

Residents of certain U.S. states may have statutory rights regarding their personal information, including rights to access, correct, delete, or limit processing. California residents may exercise rights under the CCPA and CPRA. Flora Digitizing does not sell personal information as defined under these laws.

24. Requests Regarding Personal Information

Users may submit written requests regarding their personal information, subject to identity verification and legal limitations. Flora Digitizing reserves the right to deny requests where permitted by law.

25. Limitation of Liability Related to Data

To the fullest extent permitted by law, Flora Digitizing disclaims liability for indirect, incidental, or consequential damages arising from the collection, use, or disclosure of personal information.

26. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and interpreted under the laws of the United States and the State in which Flora Digitizing operates, without regard to conflict-of-law principles.

27. Entire Privacy Agreement

This Privacy Policy constitutes the entire agreement between you and Flora Digitizing regarding data privacy and supersedes all prior understandings, representations, or agreements related to personal information.

28. Refund Policy

Flora Digitizing operates as a provider of fully customized digital design services, including but not limited to embroidery digitizing, vector conversion, logo digitizing, patch design, and artwork modification, all of which are created specifically according to individual customer requirements and specifications. Due to the customized, time-intensive, and irreversible nature of digital service work, all payments made to Flora Digitizing are considered final and non-refundable once the design process has commenced, regardless of whether the final files are delivered, partially delivered, or withheld due to non-communication or failure to provide required information by the customer. Refunds will not be issued for dissatisfaction based on subjective preferences, changes in customer requirements after work has begun, incompatibility with specific machines or software not disclosed at the time of order, delays caused by incomplete instructions, or failure to review proofs within a reasonable timeframe. In limited circumstances, and solely at the discretion of Flora Digitizing, a partial or full refund may be considered only if no work has been started on the order or if a material error directly attributable to Flora Digitizing cannot be corrected through reasonable revisions. Chargebacks, payment disputes, or unauthorized reversal attempts initiated without first contacting Flora Digitizing may result in immediate suspension of services, revocation of file usage rights, and permanent account restrictions. By placing an order and submitting payment, the customer expressly acknowledges and agrees to this Refund Policy and accepts that the value provided lies in the professional time, expertise, and resources invested in the creation of customized digital deliverables rather than in a tangible product.

29. Contact Information

For questions, concerns, or requests regarding this Privacy Policy, please contact:
Flora Digitizing
Email: support@floradigitizing.com
Website: https://floradigitizing.com